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Work Experience

Professional Development

📍 Houston, TX

Self-employed

November 2022 – Current

Nov 2022 – Current

Big Brother Big Sister: Mentorship to a high school student to support personal and academic development.
Freelance Web Developer: Learned and crafted websites using Astro, Tailwind, and React.
Product Designer: Generated Figma prototypes, components, and design libraries.
API Development: Created 5 web applications that connected to API libraries (Discord, Spotify, IEX Cloud).
Houston Product Community: Engaged in monthly product manager workshops to stay current with trends.

Big Brother Big Sister: Mentorship to a high school student to support personal and academic development.
Freelance Web Developer: Learned and crafted websites using Astro, Tailwind, and React.
Product Designer: Generated Figma prototypes, components, and design libraries.
API Development: Created 5 web applications that connected to API libraries (Discord, Spotify, IEX Cloud).
Houston Product Community: Engaged in monthly product manager workshops to stay current with trends.

Big Brother Big Sister: Mentorship to a high school student to support personal and academic development.
Freelance Web Developer: Learned and crafted websites using Astro, Tailwind, and React.
Product Designer: Generated Figma prototypes, components, and design libraries.
API Development: Created 5 web applications that connected to API libraries (Discord, Spotify, IEX Cloud).
Houston Product Community: Engaged in monthly product manager workshops to stay current with trends.

Product Manager

📍 Remote

InfoTrack US, Inc.

September 2021 – November 2022

Sept 2021 – Nov 2022

Sep 2021 – Nov 2022

Targeted services at customer needs, driving significant improvements in NPS & CSAT scores for fueled growth.
Launched six new integration services (APIs and developer tools), contributing to cost savings of $250,000.
Mentored and guided junior team members, fostering their professional development.
Produced a go-to-market strategy by turning feedback, needs, and problems into viable and profitable outcomes.
Led cross-functional teams of eight people to deliver enhancements on time and within budget.

Targeted services at customer needs, driving significant improvements in NPS & CSAT scores for fueled growth.
Launched six new integration services (APIs and developer tools), contributing to cost savings of $250,000.
Mentored and guided junior team members, fostering their professional development.
Produced a go-to-market strategy by turning feedback, needs, and problems into viable and profitable outcomes.
Led cross-functional teams of eight people to deliver enhancements on time and within budget.

Targeted services at customer needs, driving significant improvements in NPS & CSAT scores for fueled growth.
Launched six new integration services (APIs and developer tools), contributing to cost savings of $250,000.
Mentored and guided junior team members, fostering their professional development.
Produced a go-to-market strategy by turning feedback, needs, and problems into viable and profitable outcomes.
Led cross-functional teams of eight people to deliver enhancements on time and within budget.

Product Manager

📍 Remote

Mittera Group, Inc.

November 2020 – September 2021

Nov 2020 – Sep 2021

Develop a product vision and roadmap that increased user engagement by 20% within 1 year.
Led new SaaS products, cutting onboarding, modernizing, and improving documentation and ongoing support.
Spearheaded the creation of a next-gen framework, boosting development speed, implementation, and quality.
Decreased user error rate from 10% to 5% by simplifying interface elements.
Successfully executed a new service process, leading to efficiency and scalability of all services.

Develop a product vision and roadmap that increased user engagement by 20% within 1 year.
Led new SaaS products, cutting onboarding, modernizing, and improving documentation and ongoing support.
Spearheaded the creation of a next-gen framework, boosting development speed, implementation, and quality.
Decreased user error rate from 10% to 5% by simplifying interface elements.
Successfully executed a new service process, leading to efficiency and scalability of all services.

Develop a product vision and roadmap that increased user engagement by 20% within 1 year.
Led new SaaS products, cutting onboarding, modernizing, and improving documentation and ongoing support.
Spearheaded the creation of a next-gen framework, boosting development speed, implementation, and quality.
Decreased user error rate from 10% to 5% by simplifying interface elements.
Successfully executed a new service process, leading to efficiency and scalability of all services.

Product Manager

📍 Remote

Pageflex, Inc.

August 2016 – November 2020

Aug 2016 – Nov 2020

Launched a Content Management System via market fit analysis and research, generating a new revenue stream.
Delivered successful SaaS features through comprehensive planning, design, testing, and documentation.
Produced yearly strategic roadmap that included product, features, and integration goals.
Successfully launched new custom enhancements and features: APIs, frameworks, and user interfaces/experience.
Developed a design library that increased consistency, reduced building time, and minimized development debt.

Launched a Content Management System via market fit analysis and research, generating a new revenue stream.
Delivered successful SaaS features through comprehensive planning, design, testing, and documentation.
Produced yearly strategic roadmap that included product, features, and integration goals.
Successfully launched new custom enhancements and features: APIs, frameworks, and user interfaces/experience.
Developed a design library that increased consistency, reduced building time, and minimized development debt.

Launched a Content Management System via market fit analysis and research, generating a new revenue stream.
Delivered successful SaaS features through comprehensive planning, design, testing, and documentation.
Produced yearly strategic roadmap that included product, features, and integration goals.
Successfully launched new custom enhancements and features: APIs, frameworks, and user interfaces/experience.
Developed a design library that increased consistency, reduced building time, and minimized development debt.

Senior Project Manager

📍 Houston, TX

Pageflex, Inc.

April 2015 – August 2016

April 2015 – Aug 2016

Apr 2015 – Aug 2016

Tracked & analyzed KPIs, delivering 10% under-budget by highlighting cost-saving opportunities to stakeholders.
Mitigated project risks proactively by identifying potential issues and developing contingency plans.
Successfully managed 50+ enterprise-level projects; including the launch of 30 profitable web applications.
Developed and implemented effective project plans using methodologies like Agile or Waterfall.
Utilized project management software (e.g., MS Project, Asana) to track budgets and resources effectively.

Tracked & analyzed KPIs, delivering 10% under-budget by highlighting cost-saving opportunities to stakeholders.
Mitigated project risks proactively by identifying potential issues and developing contingency plans.
Successfully managed 50+ enterprise-level projects; including the launch of 30 profitable web applications.
Developed and implemented effective project plans using methodologies like Agile or Waterfall.
Utilized project management software (e.g., MS Project, Asana) to track budgets and resources effectively.

Tracked & analyzed KPIs, delivering 10% under-budget by highlighting cost-saving opportunities to stakeholders.
Mitigated project risks proactively by identifying potential issues and developing contingency plans.
Successfully managed 50+ enterprise-level projects; including the launch of 30 profitable web applications.
Developed and implemented effective project plans using methodologies like Agile or Waterfall.
Utilized project management software (e.g., MS Project, Asana) to track budgets and resources effectively.

Qualifications Summary

Skills

Business

Product Vision, SaaS, Enterprise Software, Customer Interviews, Business Intelligence, Community Involvement, Industry Engagement, Subject Matter Expert, Presentations

Strategy

Integrations, Cross Functional Team Lead, Product Release, Innovations, Software Development Lifecycle, Product Roadmap, Key Metrics, Business Requirements, Data Analytics

Design

Design Libraries, User-Centered Design, User Interface, User Experience, QA Testing

Technology

JavaScript, CSS, React, TypeScript, Astro, Tailwind, Developer Tools, API Development

Languages

English (fluent), Spanish (fluent)

Education

Software Product Management Certificate (SPM)®

Bachelor of Science in Digital Media at the University of Houston

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